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Official Online Retailer For The Real Thing

Shipping & Returns


Cost of Shipping

The cost of delivery is only R65 via the postal service anywhere in South Africa. International parcels are also sent via the South African Postal service and can take up to 2 weeks.




Delivery Times

Goods are only delivered during office hours on working days. Please make sure you are available in person to accept the goods as you may be asked to produce your ID or the credit card used in the purchase. Should someone else be accepting the order the courier may require their details so please inform us or else you may not receive your goods in a timely manner.

"The Real Thing Online" strives to fulfill orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery, is 2-3 working days.

If an item is out of stock, an email notification containing a stock ETA will be sent to you. You will be given the option of either waiting for the item or requesting a refund.

As all orders are sent from Cape Town, if you are in Cape Town the time for delivery via Express Courier: 1 to 2 working days (Please note that this is the time from dispatch and not when the actual order was placed)

• Major Centres via Express Courier: 3 to 4 working days (Please note that this is the time from dispatch and not when the actual order was placed)

• Regional Areas via Express Courier: 4 to 5 working days (Please note that this is the time from dispatch and not when the actual order was placed)

• Postal Service (To Counter) : 4 to 6 working days (Please note that this is the time from dispatch and not when the actual order was placed)

Should an order be particularly heavy or bulky, an additional working day may be required.




Returns

Should an item not meet with your satisfaction for whatever reason you may return the goods to "The Real Thing Online" within seven days of receipt. You will then get a full refund less all direct costs incurred by "The Real Thing Online" associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.